PRIVACY POLICY

InterContinental Sapporo is careful to provide our clientele with trustworthy and  comfortable services that are founded on reassurance and reliability so that we can: 

  • provide the setting for a fulfilling stay, 
  • always be a familiar presence on your travels, and 
  • help the world’s travellers seek out dreams and excitement. 

At InterContinental Sapporo, our customers’ personal information is essential to  providing sufficiently satisfactory services. We also know that the information we  receive from customers is very important. That’s why we take meticulous care when  handling that information. 

To reassure InterContinental Sapporo’s customers and win their trust, executives and  employees undergo thorough training on the laws, regulations and company rules that  concern personal information, while we furthermore strive to manage our customers’  personal information properly and make a maximum effort to use it appropriately. 

October 1, 2025 

Nakajima Koen Hotel G.K.

InterContinental Sapporo 

Definition of Personal Information 

In this Privacy Policy, “personal information” refers to the following information that  pertains to a real person. 

  • Names, date of birth or other descriptions in said information that can identify a  real person 
  • Anything containing a personal identification code 
  1. Scope of Policy’s Application
    This Privacy Policy applies to customer information—whether in spoken or written form,  in electronic recordings, or in any other format—which the InterContinental Osaka  (hereinafter the “Hotel”) obtains when a customer uses the Hotel’s services or products.
  1. Acquisition of Personal Information
    Appropriate and fair means are used to obtain customers’ personal information. Unless  within the scope required by other rules of the Hotel, laws or regulations, the customer  bears no obligation to provide the Hotel with personal information, and a choice to not  provide said information shall not impede the customer’s purchase of products or services from the Hotel.
  1. Purpose of Using Personal Information
    The Hotel acquires and uses customers’ personal information for the following  purposes. In addition, please note that telephone calls may be recorded for quality  assurance and employee well-being purposes.
    • For reservations and services at the Hotel’s accommodations, banquet rooms,  restaurants and the like, as well as for customer safety 
    • Booking accommodations at the IHG ANA Hotels Reservation Center 
    • Announcing, providing and managing services, products, events and  promotional campaigns handled by the Hotel 
    • Conducting questionnaires on the Hotel’s services, products and so on • Developing new services and products handled by the Hotel 
    • All operations incidental to and relating to the aforementioned items • Making contact with regards to providing the Hotel’s services and products 
    • Announcing and providing various information on services, products, events  and promotional campaigns handled by the Hotel’s partner companies and others
    • Addressing inquiries, requests and the like 
  1. Shared use
    The Hotel acquires and uses customers’ personal information for the following  purposes.
    • Scope of people who use it jointly IHG ANA Hotels Group Japan
    • Purpose of use of the user
      (1) To provide services, tours / travel services, and other products / services  handled by the hotel, or the company used jointly.
      (2) For the purpose of sending direct mail, providing information on products  and services, conducting questionnaires, etc. by hotels or companies that use  them jointly.
      (3) For sales analysis of hotels or companies used jointly, other research and  research, and development of new products and services.
      (4) To communicate and take over the products and services provided by the  hotel or the company that is jointly used to the company in charge when there is an inquiry, usage application, or other request from the customer.
      (5) For the hotel or the company to be used jointly to carry out transactions  properly and smoothly with other customers.
      (6) For business management and internal management of the IHG ANA Group
    • Items of personal information used jointly
      Customer’s name, address, telephone number, FAX number, email address, place  of employment (company name, department, department, position, address,  telephone number, FAX number), destination, membership card type,  membership service qualification, affiliation district, Mileage record, credit card  number, credit card expiration date, credit card usage history and related  information, information contained in customer interactions, inquiries / requests  / opinions, cookies and activity logs on the website Information about how  customers used the hotel website, including
  1. Disclosure and Provision to Third Parties
    The Hotel shall not, unless any of the following exceptions apply, disclose or provide  customers’ personal information to a third party. Note that neither joint use of  information nor provision to a subcontractor qualifies as disclosure or provision to a  third party. The Hotel properly supervises the handling of personal information  between the Hotel and subcontractors by concluding contracts and other such means.
    • If the owner of the personal information provides consent 
    • If disclosure or provision is required by law 
    • If necessary to save a life or to defend against harm to a person or property, and  gaining the consent of the customer proves difficult 
    • If cooperation is required to carry out the public duties of the Japanese  government, a local government or the like, and gaining the consent of the  customer proves difficult 
    • If the owner of the personal information is notified of the following information  in advance of the personal information’s provision or said owner can easily be  expected to know of the situation at the time of the personal information’s  provision, and the Hotel shall cease providing the personal information to the third party at the owner’s request
    • Provision to the third party falls within the purpose of use 
    • The personal information to be provided to the third party 
    • The method or means by which the information shall be provided to the  third party 
    • That the Hotel shall cease providing personal information that identifies  the owner to the third party at the request of said owner 
    • If disclosure or provision of statistical data or the like cannot identify the  personal information’s owner

      As part of our services for guests, a third party may specify the name of a guest if I. the  Hotel receives a request from a third party over the telephone or in-person inquiring  about whether the guest is staying at the Hotel, to which the Hotel will provide an  answer either over the telephone or in-person, or II. the Hotel receives a request from a  third party to leave a message or package and we deliver or inform the guest of the  message or package. If requested by a customer when booking accommodations or  during check-in, the Hotel shall cease providing personal information to third parties as  it pertains to the aforementioned services.
  1. Business Consignment
    The Hotel may outsource some of its operations and provide personal information to  the extent necessary. In this case, we will carry out appropriate supervision, including  the conclusion of contracts regarding handling with these outsourced companies.
  1. Management of Personal Information
    The Hotel takes utmost care to properly manage customers’ personal information and  to prevent exposure, loss, tampering and the like. Executives and employees undergo  in-house training on the protection and proper handling of customers’ personal  information. In addition, the time period during which the Hotel stores personal  information is stipulated elsewhere according to the purpose of use, and the Hotel uses  appropriate methods to dispose of the information after the said time period expires.
  1. About using access analysis tool 
    • Use of cookies
      The Hotel website may use the information about the pages you visit, which is  collected using cookies, in combination with the information that identifies you  personally. This information will be used within the scope described in “Purpose of use of personal information”. Depending on your browser, you can change  that setting to disable the cookie function, but as a result, you may not be able  to use all or part of the services on the website.
    • Google Analytics remarketing
      Place online ads through Google Analytics Remarketing. Third-party  distributors, including Google, place ads on various sites on the Internet. You  and third-party distributors, including Google, combine first-party cookies (such  as Google Analytics cookies) with third-party cookies (such as DoubleClick  cookies) based on your behavior when you visit advertising sites in the past.,  Create, optimize, and deliver advertisements according to your interests and  tastes.
  1. Disclosures, Correction, Deletion, Addition, Termination of Use, Erasure
    If a customer personally requests the I. disclosure, II. correction, deletion or addition, or  III. termination of use or erasure of personal information in the Hotel’s possession by a  prescribed method, the Hotel shall, upon verifying that the requester is the owner of  said personal information, respond as provided below within a reasonable time and
    scope. However, in the event of a risk to the lives, health, property or otherwise of the  owner or a third party, or of a considerable impediment to the execution of the Hotel’s  operations, or of a violation of other laws or regulations, the Hotel may refuse the  request in whole or in part.
    • For disclosure, the Hotel shall provide an answer. 
    • For correction, deletion or addition, the Hotel shall, upon reviewing the content  of the request, correct or otherwise respond without delay if the Hotel  determines that the personal information relevant to the request is false or if  said personal information has been handled inappropriately. 
    • If upon reviewing the content of the request, the Hotel recognizes a violation of  this Privacy Policy, the Hotel shall terminate use of or erase the personal  information in question. However, before making such a request, customers  should know in advance that termination of use or erasure as per the request  may unintentionally result in an inability for the Hotel to provide services. 
  1. Request Methods and Inquiries Concerning Disclosure, etc.
    Inquiries concerning requests described in the preceding paragraph on  customers’ personal information in the Hotel’s possession and inquiries concerning other personal information shall be made via the methods provided  below. Note that confirmation of reservations and usage of Hotel  accommodations, banquet rooms and restaurants should be directed to the  appropriate hotel reception desk, as such confirmations are available free of  charge. However, please note in advance that the Hotel will refuse to provide  any of these confirmations if we cannot verify that the requester is the customer  (or we verify from the content of the request that the requester is acting in  place of the customer).
    9.1 Reception Desks
    The Hotel shall receive requests for disclosure, correction, deletion, addition,  termination of use/erasure or notification of purpose of use by appending the required  documentation to the prescribed request form and sending both in the post to the  address below.
    Personal Information Consultation Desk InterContinental Sapporo
    1-48 Minami 10-jo Nishi 1-chome, Chuo-ku, Sapporo, Hokkaido, Japan
    The IHG® Rewards Club is a service program administers by the InterContinental Hotel  Group. Procedures to change member information are handled by the IHG® One  Rewards website and the IHG® One Rewards Club Customer Care Center.
    IHG® One Rewards Customer Care Center
    TEL: 03-6364-1372
    Hours: 9:30 a.m. – 6:00 p.m. (closed weekends & holidays)
    Email address: IHGRewardsClub@ihg.com

    9.2 Documents to Submit for Disclosure
    When making a “Request to Disclose” or other such requests, fill in all the prescribed  items in the request form (A) and mail it, along with a copy of proof of personal  identification (B), in the same envelope. If there are incomplete items, note in advance  that we will be unable to comply with a disclosure request. Please download your  request form here or request one from the Hotel.

（A）Prescribed Application Form 

（B）Documents to Verify Identity of Personal Information Owner or Proxy
＜If you are the owner＞
Copies of two of any of the following: driver’s license, passport, health insurance card,  basic resident register card with photo, identification booklet for the physically  challenged, pension handbook, Residence Card with photo, seal registration certificate. 

＜If you are the proxy＞
Letter of the proxy, identification of the proxy
* Copies of two of any of the following belonging to the proxy: driver’s license,  passport, health insurance card, basic resident register card with photo, pension  handbook, identification booklet for the physically challenged, Residence Card with  photo, seal registration certificate

9.3 Handling Charges
Payment of a handling charge of 500 yen (including tax) shall be paid for each  disclosure request.

  1. Application of and Changes to the Privacy Policy
    This Privacy Policy explains how the Hotel handles customers’ personal information and  presumes that customers who use the Hotel’s services and products fully understand  the content of this Privacy Policy and provide their consent. Note that the Hotel may  make changes to this Privacy Policy at any time.