Are baby cots or extra beds available?

Baby cots are available free of charge (quantities limited; request in advance). Extra beds are available for a fee, please inquire at the time of booking.

Can the restaurants accommodate food allergies or dietary restrictions?

Please inform the staff when making your reservation so accommodations can be made for dietary needs.

FREQUENTLY ASKED QUESTIONS

Q: What are the check-in and check-out times?

Check‑in is from 3:00 PM, and check‑out is until 11:00 AM. Early check‑in and late check‑out are available depending on availability on the day of your stay, with additional charges applying.

Q: Is there parking at the hotel?

The hotel offers on‑site parking for guests at ¥3,300 per night; non‑staying guests can park for ¥600 per hour. Restaurant guests can park for 3 hours at ¥600, and fitness gym members can park for 3 hours free of charge.

Q: Do your rooms have views of Sapporo city or surrounding nature?

Views depend on the room’s orientation and floor. East‑facing rooms overlook the Toyohira River.

Q: Is Wi‑Fi available throughout the hotel?

Yes, complimentary Wi‑Fi is available in all areas of the hotel.

Q: Is room service available?

Room service is available 24 hours via the In‑Room Service option on your TV. Orders placed after 11:00 PM will be handled by phone, and QR code ordering is also available.

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available depending on availability on the day of your stay. Additional charges apply:

Early Check-in
From 12:00 PM: 30% of the room rate
Before 12:00 PM: 100% of the room rate

Late Check-out
Until 3:00 PM: 30% of the room rate
Until 6:00 PM: 50% of the room rate
After 6:00 PM: 100% of the room rate

Baby cots are available free of charge. Quantities are limited, so please request in advance. Extra beds are available for a fee—please inquire at the time of booking.

Guests staying in Premium or Suite rooms have access to the Club InterContinental lounge during their stay.

The hotel offers on-site parking for guests at ¥3,300 per night. Non-staying guests can park for ¥600 per hour. Restaurant guests can park for 3 hours at ¥600, and fitness gym members can park for 3 hours free of charge.

Views depend on the room’s orientation and floor. East-facing rooms overlook the Toyohira River.

Yes, complimentary Wi-Fi is available in all areas of the hotel.

Please inform our staff when making your reservation so we can accommodate your needs.

Room service is available 24 hours via the “In-Room Service” option on your TV. Orders placed after 11:00 PM will be handled by phone. You can also scan the QR code to place your order.